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Archive for Social Media strategy

Three Common LinkedIn Items to Be Avoided

Wednesday, July 14th, 2010

A number of people log into LinkedIn and do a search for people or business roles. Why is that?

Many people today use the Internet whenever they search for information. Generally, they’ve something in mind, something they really want, a problem or need they have that they want solved or satisfied. Searchers can be divided into two different groups: Pleasure Seekers (looking for gain, profit, pleasure, enlightenment, entertainment, etc.) or Pain Avoiders (looking to avoid illness, sickness, pain, costs, liabilities, problems, etc.).

The searches on LinkedIn will no doubt be made by people who have both negative and positive motivations. This short article takes aim at only the negative side. We will concentrate on “Pain Avoidance” and look at three things, points or mistakes you should work hardest to avoid.

The rational for avoiding these three common “mistakes” is that in doing so it will; help you in building your social media profile, building your online reputation and successfully connecting with others, ultimately helping to grow your business.

Why should I care and what is the big deal? Do this as a test. Take a few minutes to read through some of the connections you may already have, or just do a job title search and look at the profiles of the people that come out on top and compare it to some towards the bottom of the search. You should know when you review many profiles you will commonly observe many of these mistakes, however when you come upon a profile that has been done well and is minus these mistakes, you will take notice.

So what’s to avoid here? And just how is it that we avoid it?

When you know you have to invest the time required to build or revamp your profile as well as any missed business opportunities that may occur if your profile doesn’t connect with people, then clearly you’ll want to take the time to build and follow a strategy which will provide you a solid basis for all you do, not only on LinkedIn, but also on the other social media channels you decide to participate in.

So, with that background and analysis, here are the 3 points you really need to carefully avoid:

To start with, not having developed and put in writing a solid social media strategy. The reasoning behind that is the strategy will create a framework for not only your profile, but also and more importantly, determining your target audience. You need to start with WHO you want to connect to, and then build your message and profile around this. Think about WHO your best or your perfect client would be, then create the WHAT – always looking at it from their viewpoint.

Just how much avoidance do you need in skipping this key step? In my opinion, going into social media without a strategy is really wasting your time. That’s truly how important I believe this item is. I believe it would be like piling the family in the car for vacation without ever making a single plan – not knowing where you were heading, what to bring, or even do I have enough money. Maybe the free spirit in the family would be happy, maybe it would work out, but I believe there is a greater chance that most won’t be too happy with the overall results of the trip.

Second, not putting your clients or potential client’s needs first in all you do in social media. Why? If you don’t do this, then you’re really just always selling and not being social. Being social, building your reputation and trust was the idea here, wasn’t it?

Just how can we know if we’re actually doing this? Are you having active “conversations” with others using discussion within Groups? Are the questions you’re posting getting comments and interaction? And finally, I believe that when having interactions with people using LinkedIn, you will get to the point when additional interaction, typically offline from LinkedIn and one-on-one is requested.

Third and last, but not necessarily least, placing your title and company name in the headline box. It is because this is what will show up in searches, when you’re in discussion rooms, when you are showcased in email updates, and so forth. You need to place your value/solution, another value/solution or offer, something to support your credibility and trust, and then maybe your title. This will enhance your opportunity to show up highly during searches by others.

O.K. just how could we tell if this is being avoided sufficiently? Do a few searches as if you’re a customer (or have a coworker do it for you) and see if you come up on page one. If not, then you may not have the correct keywords, or other searchable information inserted in the headline box.

Avoid these three things and you’ll have largely eliminated the negatives. This can go a long way in helping you solve, remove or avoid the issues that caused you to look for more success in using LinkedIn or even doubt that LinkedIn could help you.

What do you think? Do you have different items to avoid with LinkedIn that you feel are more important than those listed here? I’d love to hear from you and get your feedback.

Learn the best way to enhance usage and success for LinkedIn by going to this sales tips and social media tips web site at www.sellingres.com.

Good Selling!

Larry Scott

Revenue Enhancement Strategies

Are you in sales? Looking to hone your skills or keep up with the latest sales news? Check out our Sales Social Media Hub at www.sellingres.com.

Get More From LinkedIn – Tip #3

Tuesday, June 29th, 2010

In previous blogs regarding LinkedIn I’ve discussed the basics of creating your LinkedIn Profile and adding some various applications. Now we need to discuss using LinkedIn Groups. Taking advantage of this particular section will help facilitate growing your connections, your personal network and eventually your business.

As you begin to utilize Groups within LinkedIn, two items are keys to your success. First, remember your Strategy that we built during Tip #1. Secondly, as is the key with most social media channels, you Get by Giving on LinkedIn. To ensure you achieve this principle, keep the following in mind:

  • Have a benefit driven mindset toward clients, peers and prospects
  • Demonstrate that you care about others by sending out recommendations
  • Participate in Questions and Answer forums by answering questions around your expertise – provide a value
  • Contribute to Groups in a valuable way by contributing content and random acts of kindness by giving of your expertise freely.
  • Do not directly sell or solicit within the groups

Let’s get started. Look at your strategy and who your ideal prospects are. Now do a search of the LinkedIn Groups (go to groups, and then use the search in the upper right side of page) for this “role.” See which groups some of these people are in, or if you already have an idea for the type of group, just type that in. For example, if I wanted to target Business Analysts, I would type that in and see that there are 317 Groups for this role. I could also type in IIBA since I know there is an International Institute of Business Analysts. Now I would look through some of these groups to get an idea of what they do or what their focus is, then request to join the group.

Once in the group, I could begin to monitor (listen) to what this groups is discussing. When doing this I can get an idea of what their needs, desires, issues, essentially your own market research simply by observing.  After listening for a while, I would begin to answer questions, not selling but by providing benefit to the overall discussion. Remember, when you ask or respond to a question, your name, picture and professional headline appear to the right of it for all to see. This is how you market yourself and begin to build a following and trust. As you begin to get a feel for the Group, you can ask questions and even rank the responses provided. When people like your responses, they will begin to click on your name to read your LinkedIn profile. That’s how people get to “know” you in the social media world. You can do the same. Just remember you cannot be directly self serving in the groups and get any kind of response.

Now that you’ve been following and posing questions/discussions, you can get a feel for other active members. You should research them by looking at their profile and even requesting to connect with them. You can do this very easily when you’re both a member of the group. You select connect with from their profile, then select member of group, highlight the group name, and modify the message. It’s always best to modify the message telling them why you want to connect, maybe something you saw of interest in their profile, maybe because you’ve found their responses to questions very good, but you get the idea. You want to connect with others because once connected you’ve not only expanded your visibility to others but also are now able to see all their 1st and 2nd level contacts.

Like I’ve posted previously, start out by spending 20-minutes a day “visiting” your prospects (see http://bit.ly/aD7Ck6) and you’ll be well on your way to building your LinkedIn Network.

Good Selling!

Larry Scott

Revenue Enhancement Strategies

Are you in sales? Looking to hone your skills or keep up with the latest sales news? Check out our Sales Social Media Hub at www.sellingres.com.

Get More From LinkedIn – LinkedIn Tip #2

Thursday, June 17th, 2010

The other day I posted Tip #1 around building the main part of your LinkedIn Profile. Today I would like to focus on a few items that will help make your profile  more interesting while at the same time begin to get you engaged. Topics today will include LinkedIn Profile Status Bar, Recommendations, and LinkedIn Applications. Let’s jump right in.

LinkedIn Profile Status Bar

A good place to start is with the Profile status Bar. The Profile Status Bar can be found on your Edit Profile page and is located along the right side of the page. This bar provides you a snapshot of the completeness of your profile.  If your profile is not at 100%, you can look just below it for LinkedIn’s Profile Completion Tips. Clicking on the hyperlink will let you know where your profile gaps are. In order to achieve a 100% complete status you will need three (3) recommendations. Each of the three recommendations has a value of 5%, so without them your profile will show 85% complete.

Recommendations

This is an interesting section as there are varied opinions regarding its value depending on which “expert” you may be speaking to, since in many cases the recommendation may be as a result of you providing a recommendation (reciprocity) and getting one in return. However, I think that for the most part it is still a good idea to have recommendations. Visitors and potential clients can review them and get a feel for how you do business and what type of person you are. So, in keeping with the social media tactic of giving first, I would recommend that you review your contacts and write a recommendation for one of them. To accomplish this, go to that person’s profile, and on the right side locate the text “Recommend This Person.” Select where you are writing the recommendation for, then select in the next pop up where you worked for this relationship, your title at the time, that person’s title, then a brief recommendation. Once you have completed writing the recommendation, LinkedIn sends it to them to review and determine if they want to post it or not. Many times, that favor is returned with a recommendation from that person for you.

LinkedIn Applications

LinkedIn provides the ability to easily add many applications to your profile. Through the addition of these applications you can enhance your ability to better meet your objectives and strategy. You can explore the many applications by clicking on More located along the top tool bar of LinkedIn, and selecting Applications. There really are too many applications to list here, but let me mention a few of my personal favorites.

  • WordPress – adding this application permits you to have your WordPress blog directly loaded on your LinkedIn profile.
  • Reading List by Amazon – This application lets you type a name of a book you’re read, are reading, or would like to read then looks up the book on Amazon, and will display this in your Profile. This lets others see a more personal side of you.
  • Tweets – Adding this application provides a feed of the tweets you are receiving and following.
  • SlideShare – This application facilitate the sharing of presentations and documents right from your LinkedIn profile. If you have a SlideShare.net account, you can import your existing presentations into LinkedIn. If you don’t have one, signup from LinkedIn to share your presentations worldwide and get more views/traffic. What’s really nice is that SlideShare is present on both Linkedin and Facebook. So you can sync both these accounts with SlideShare and have a holy triad. Upload to any one — SlideShare, Facebook or LinkedIn and it will show up instantly on all three.

So now you should have a pretty decent profile created. My next post will discuss groups and how to use them. After all, now that your all dressed up and at the dance you don’t want to spend your time at the punch bowl or along the wall do you?

Good Selling!

Larry Scott

Revenue Enhancement Strategies

Are you in sales? Looking to hone your skills or keep up with the latest sales news? Check out our Sales Social Media Hub at www.sellingres.com.

LinkedIn Tip #1

Wednesday, June 16th, 2010

I’ve written previous blogs concerning using LinkedIn to increase your business. I’ve received a few direct questionsLinkedIn and comments concerning a more basic approach to using LinkedIn. So I’m going to start a series of blogs for those just starting with LinkedIn. Today’s topic is going to be setting up your profile.

First of all, if you don’t already have an account on LinkedIn, go ahead and create one. Just take the basic free account. If you have an account already, log in. Once logged in you will see a LinkedIn navigation bar across the top of the page with the following pull downs – Home, Profile, Contacts, Groups, Jobs, Inbox, and More. Just like using many programs you’re already familiar with, using these pull downs will guide you around LinkedIn. More on these later.

I’m going to discuss the Profile Page today, so click Edit Profile. Before I go further, I do want to tell you that LinkedIn does have an excellent training site, http://learn.linkedin.com/, which can also help answer any questions you may have. So let’s get started. There are five basic sections for your profile.

Section 1 Top Name Block

This section is very important as it not only contains your name, but also your “Professional Headline” of who you are that is searchable by your target audience. So after inputting your name, create your headline. This headline should NOT be something like District Sales Manager for XYZ Widgets, but more like what you do or can do for your target audience. Use “keywords” here so you show up when people search for people that do what you do. Though not technically in the name block, it is also very important to upload a high quality business picture of yourself to LinkedIn.  It’s best for the picture to be a head shot with a light background.

Section 2 Current Position

This is where you can place your current job title and company. Once again, when adding your job description make sure to include keywords and keep it relevant for your target audience. Provide details of how you help clients or solve business issues.

Section 3 Your Online Resume

In this section you need to list all your previous jobs with a detailed summary of each. Think of this as you online resume. You want to try and utilize keywords, but you need to be real here. If possible provide concrete examples of results (such as project managed implementation of xyz application which was delivered on schedule at 95% of projected budget. This application provided net savings to ABC Company of 12% annually). If you happen to be an independent consultant, you should list any pertinent companies and the roles/results that support your value proposition.

Within this section you also need to list your education, certifications, websites and twitter account. Don’t overlook adding any of these items as they’re all searchable and provide others the ability to really connect with you. Regarding the websites, these should all complement you value proposition you stated previously. If you have a blog (which you should if at all possible) this is where you list it. You can also list your current company’s website here. Take advantage of using the “other” tag to name your websites.

Finally, in this section you can also “name” your public profile. By default LinkedIn creates a direct link to your public profile, but it includes meaningless numbers. You should create your own personalized link using your name. To accomplish this, click edit next to your public link. Enter your name and LinkedIn will let you know if it’s available.

Section 4 Your Summary

This is where you share with others a number of items. Here again you should try and utilize keywords that support your objective, but at the same time make this section flow. You should let others know that you are open to connecting. You can ask them to connect with you on Facebook and twitter as well. Then provide a short bio about yourself, your philosophy to demonstrate what you believe in. Conclude this section with a statement that lets others know how you can help them, who you would like to connect with, and even what you are looking for help with currently.

My next blog with provide some details around additional items you can include in you LinkedIn profile that will help support your business objective.

Good Selling!

Larry Scott

Revenue Enhancement Strategies

Are you in sales? Looking to hone your skills or keep up with the latest sales news? Check out our Sales Social Media Hub at www.sellingres.com.

Starting From Scratch With Social Media

Friday, June 4th, 2010

My last post dealt with Selling Using LinkedIn which was geared toward someone already using LinkedIn. Today let’s assume that you really haven’t done much at all with Social Media. You’ve heard about it, but are not convinced it’s for anything other than kids (or adults) playing around. OK, let’s work on putting our toe in the water before just diving right in. Let’s do a little experiment that will help you to truly decide if all this social media hype is just that or is it really worth your time. You’ll be able to determine this by investing 20-minutes a day (hey your trip to the office coffee bar is that long) over the next 30-90 days. Remember to keep track of any successes you have along the way. This will help you determine if you should continue. So here we go.

We need to confirm that your customers, and even more important, your influencers are active in the social web. I’m sure they’re there, but we’re doing this to help you “see” the big picture. To accomplish this, let’s go through this initial Start-Up Exercise.

Start-Up Exercise

  1. Go to www.linkedin.com. If you don’t have an account already, create one. Otherwise log into your account. LinkedIn accounts are free to create and use. Tip – Use Word to create your profile and then copy and paste it into LinkedIn. You’ll then be able to use it for any other social media profiles you create.
  2. Create a company list of 50 of your customers (or ones you would like to have as customers). Putting this in a spreadsheet would be a good idea.
  3. In the search block (top right corner of the LinkedIn page), enter your company names, select company for the type of search and click enter. If the company isn’t found, search people using the contacts you know for that company.
  4. The company search result will show not only company data, but also a list of contacts. How many do you know? These are all people that are active in Social Media and have influence over one another. These are the people you will want to get to know via Social Media. I suggest you record their names on the spreadsheet you created above.
  5. I suggest you take the names found here and enter them into Facebook and Twitter also to see if they’re active on those sites also. If you don’t have an account on these sites, go ahead and create one.

Ready to begin the 20-minute a day exercises

Now that you’re warmed up and ready to go, we can begin the daily exercise. Remember, the plan is to visit, get to know, and “converse” with these contacts each day. It’s best to start your day this way.

  1. Let’s get to know your clients. Look at the profiles of the contacts you put on your spreadsheet.  By reviewing their profiles, looking at their status updates, and checking out what groups they’re in you’ll get a good idea what’s top of mind for them. You’ll get to know their hobbies, and many other things you didn’t previously know.
  2. Update your spreadsheet so you can keep track of your client’s profile. Some of the key items to record are the social channels they’re on, the dates you’ve visited their profiles, and their updates that interest you. Remember that social media is “real time” so things will be changing constantly. This provides many opportunities for you to interact.
  3. Visit your clients. Spend your 20-minutes each day visiting your clients. Get to know what interests them, leave comments, and be helpful – but do not sell here. If you spend a minute on each client, you can visit twenty each day. Can you even imagine visiting twenty customers and building a relationship this quickly any other way? Very efficient isn’t it?
  4. OK, now that you’ve got a bit of “experience” let’s venture a little deeper in the water. Have you noticed any groups that many of your clients are a member? Join a few of these groups (group tab at top of page). Check out the discussions occurring in the groups. At first get a feel for the questions and the replies, and then when comfortable post a reply of your own. Make sure your reply is helpful, no sales stuff here. You can also ask questions of your own. You get the idea.
  5. Now what? Let’s think about what the conversations here have looked like. For the most part they fall into one of two categories, either a problem or evangelists. So you have people with a problem looking for a solution, or you have people that are evangelizing a product or solution. You’ll want to be available to both groups and contribute in both areas.
  6. Opportunity! Now for those with a problem you want to start by making sure you are listening and demonstrate that you are a good listener. Ask clarifying questions, continue to build the social relationship, and above all – be honest. So here is where you can now contact them directly if the time seems appropriate. You have built the relationship, you know the problem and needs surrounding it as well as your contact’s goals, so you can engage now in direct meaningful conversation.

So what do you think? After following these steps for 30-90 day period you should know if this is worthwhile for you or not. Look at your success log, what does it look like?

With a little practice and experience you can expand your 20 minutes a day to a full hour. Within that hour you should be able to visit 50 contacts each day.

I’m interested in hearing from you and the successes you’ve experienced so don’t hesitate to contact me.

Good Selling!

Larry Scott

Revenue Enhancement Strategies

Are you in sales? Looking to hone your skills or keep up with the latest sales news? Check out our Sales Social Media Hub at www.sellingres.com.

Selling Using LinkedIn

Wednesday, June 2nd, 2010

So for all the skeptics out in the blogosphere who are tired of all the advice telling you that you MUST use LinkedIn and other Social Media Channels, but never really provide information how those channels can actually increase your sales, you may find this blog helpful. There are numerous blogs and sites that are full of suggestions telling you what to do, but is social media right for YOUR business? The analogy I read the other day was that nobody will ever be able to “tell” you how a piano sounds – you have to hear it for yourself. Social Media is really no different, you have to try it yourself to know if it will work for you. So now you’re saying, “but where do I start?” or “I don’t have time for that.”

To that I say, how about giving it 20 minutes a day? That’s right, just 20 minutes a day. Let’s get started.

First, just a bit of ground work prior to beginning our 20 minute a day exercise. In a spreadsheet list 50 of your current customers (companies) and/or companies you would like to have as customers. Now – take your list created above and type the company name into LinkedIn. Under each of the 50 Company names enter the names of the pertinent people for that company.

Now let’s start the 20 Minute a Day exercise. Stick to the 20 minutes, so be sure to not get too far off into the woods (which can easily happen). Typically first thing in the morning works best. Remember, consistency is the key to success here.

  1. Make 20 visits a day – take the list you created above and visit the profiles of the people listed. Read their status, comment on it if you have something to say. Then move onto the next person. You may not get to 20 people every day, that’s OK.
  2. Locate Other Places – See where else they’re located in social media as well as groups, communities, etc. (note this on your spreadsheet). Visit them there, but don’t waste a bunch of time there drilling and scrolling. It would even be a good idea to join some of those groups if you see enough of your contacts in a particular group. Your goal should be to spend no more than a minute per contact at this point.
  3. Connect and talk – After going through this exercise of visiting, commenting, and having short online conversations (typically 3 interactions or so), you will know:
    1. This is a relevant contact
    2. It is now OK to reach out and talk directly with them
    3. What is on their mind, what would be helpful to them, and what their needs and wants are?

At this point, your ability to connect and engage with this contact via a phone conversation is much higher. In addition, your ability to have a very meaningful conversation with them has turned the call into a very warm call versus a true cold-call or even random email messages.

As you become more comfortable and refine YOUR process you can decide to spend more time on this process and with whom you want to be in contact with. Once you have a better feel for whom you connect with easier, you can also do advanced searches to locate and target this model prospect. This will allow you to reach more people faster and easier than ever before.

For those of you not quite at this point in your social media journey, Friday’s Blog will provide more detailed steps.

Are you in sales? Looking to hone your skills or keep up with the latest sales news? Check out our Sales Social Media Hub at www.sellingres.com.

Leveraging LinkedIn

Thursday, May 20th, 2010

Many of my blogs and customer presentation stress the importance of having a social media strategy, which I believe very strongly. However, one of the questions that always comes up during the conversation is, “but how can I use blank-blank social media channel?”

I’ve recently done several presentations regarding using LinkedIn and had planned to write about the topic in my blog here today. One of the blogs that I personally follow recently posted a blog on this subject, and feeling a bit lazy today, I thought I’d piggy back off Valerie Elston’s blog at Six@Six. She did a very good job of providing tips to leverage LinkedIn in her blog, Six @ Six: 6 Ways to Leverage LinkedIn. You can read her full blog by clicking the title.

Her blog outlines and provides six best practices every company should be implementing on this social network channel. The best practices are:

  1. Claim the Company Profile
  2. Optimize the Profile
  3. Empower Internal Brand Ambassadors
  4. Take Advantage of Groups
  5. Integrate Your Networks
  6. Consider Direct Ads

I would also add a few other tips such as completing the profile (which would include pictures and logos) and ensuring that the profile is not only optimized (SEO) but really provides a message that targets your best customers (by addressing their challenges, needs & fears).   Remember to think of these items when creating that profile – Objectives, Target Audience, Perceptions, Desired Response, Tone/Personality, & Brand Values.

Interested in a Social Media Hub dedicated to everything sales? Visit http://www.sellingres.com/. Membership is free!