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Author Archive for Larry Scott

Using Tickets to Promote Your Speaking Engagements

Tuesday, March 22nd, 2011

In working with one of my consulting clients I have recently learned of a really great service that  I wanted to share with everyone. This client is sponsoring an Executive Briefing next week. The created custom event tickets at TicketMaster – yes the same place that you buy your concert and sporting event tickets. These custom tickets look awesome, they even have a little hologram on them. Tickets are reasonably priced at $39 for 300 (pls $12.95 shipping). They look great
– just like a sporting or major event ticket, and can add instant credibility to your event. Check it out at:

http://www.ticketmaster.com/customtickets

Happy selling

Sales Techniques Follow-up

Monday, March 7th, 2011

I just wanted to provide a short update following my last blog. The latest place where I have presented my Sales Techniques to Build Your Business, the Givers Gain BNI Chapter in Greensburg PA, provided me some feedback. Within the first week following the presentation two of the members used the Get a Response from Non-responders technique on three prospects. They told me that much to their surprise (not mine), they received a quick response from all three prospects. One prospect told them they wouldn’t be proceeding yet, but the other two gave positive responses and are moving forward. They even reported that one of those two prospects had a sense of urgency following the message.

I also hard from a different member that she used another technique discussed during the workshop. She stated that by using it she was successful in closing new business. So I would say that the 1-hour workshop was quite successful – three closed deals within the first week.

Good Selling!

Sales Techniques to Build Your Business

Monday, February 21st, 2011

Later this week I’m going to share with my local BNI Chapter some sales tactics they can use to build their business. This is a slight deviation from my normal mode of operation of stressing strategy first, but I felt these three tactics, all very easy to personally implement, could have a great impact for these business owners. I will of course preface the presentation stating that in order for these tactics to work, you need to know who your ideal client is, know your core message, and be able to succinctly explain how you’re truly different from your competitors.

Today’s business climate has changed so much and the competition for sales has become extremely tough. The internet has enabled most buyers to successfully research products and services, as well as the various suppliers very easily. This has really changed the playing field for sales reps. Your option as a business owner or sales rep is to do nothing, but of course this “strategy” will probably cause your business to stay flat or decline. That probably isn’t what you have in mind for your business. Those traditional sales methods and sales training don’t seem to be working. When you look around the office, your sales team looks to be busier than ever – but sales sure aren’t increasing. So how can you improve your sales? You can improve your sales process. The best part here is that this can be done with minimal cost and disruption. I would start by taking a look at all your communications with prospects and clients. The first key area is around language discipline. Words, written or verbal, can dictate your success at getting a response from a prospect. The words you use also position yourself to the clients and can also frame your conversation which puts the prospect at ease.

Next you need to not only listen to what the prospect or a client is telling you, but also use language that can create space in your discussion. Once again, the key is to use phases that help the prospect not feel threatened and to stay open to what you are saying.

The final point is how to effectively handle lingering situations. As in the other two points, language is the key here also. Creating a message that gets a response, gets the truth, and enables us to move forward or move on can be done. This requires some discipline on the part of the sales rep, since the message is essentially one that states the situation, makes a negative assumption, provides an opportunity to reconnect, and lets the prospect/client know that you’re OK with either a yes or a no response.

Just by working to add these items to your sales process can enable you to be more effective in your sales calls. Prospects and clients will like working with you because you allow them to say no, though my experience has been that more say yes when this process is used.

Good Selling!

Framing Client/Prospect Interactions

Tuesday, February 1st, 2011

Here’s an idea I feel is not only a great opportunity for you to differentiate yourself from others, but also a key to setting a collaborative tone for your meeting or other interaction with a client or prospect. This has been extremely effective for me over the years. I’ve started meetings attended by managers and colleagues with prospects that the conversations leading up to the meeting has been cold at best, and have instantly turned the meeting atmosphere positive and warm using this single tactic.

Creating this framework increases your chances of getting more useful, truthful information. It also creates a process where you are in control – without appearing to be controlling, and allows you to speak with a focused, casual effortlessness. You do need to be authentic, Ok with not knowing everything, and to be prepared to be fully engaged in the conversation – not worrying about whether this is going to be a sale or not. Remember, you want to frame your value in their world.

Let me give you a few examples:

Mr. Jones, I’m prepared to talk about sales coaching, which we discussed on the phone.  If you could give me your perspective on that, we can focus the meeting on what interests you.

That was a good and really a pretty typical opening statement to a meeting. To complete the frame, I would say something like:

Mr. Jones, I’m prepared to talk about sales coaching, which we discussed on the phone.  If you could give me your perspective on that, we can focus the meeting on what interests you. At the end of our meeting we should have a good idea if we have any reason to talk further. If so, we can discuss what a next step would look like. If not, then neither of us will have wasted much time. Does this sound fair?

Adding the lines in bold text completed the frame and then using the if not line, you have turned this into a conversation and not a “sales call” – because what sales rep would ever tell him that it was OK to say no?

Let me give one more example:

Bill, what I’d like to do is ask you some questions about your organization and some of the challenges you have. And for you to feel free to ask about us and what we do. At the end of our scheduled 45 minutes today, we can decide if there is any reason to talk further. If there is, we can discuss where to go next. If not, that’s fine. Are you OK with that?

As you can see, not dramatic changes, but believe me you will see dramatic results. Give it a try and see if this helps you. Let me know the results or if I can help you tune your opening conversation.

Good Selling!

Larry

Before 2011 gets into full swing, it’s a great time to reflect upon how we’ve done things in the past and how we’d like to change things in the future. Here are a few ideas that may be able to help you increase both your learning and earning potential.

1. Take advantage of audio books. Many of us travel to and from work. I saw a statistic that listening to educational audios while commuting 12,000 miles annually for three years was equivalent to 3-years of college study. Audio books are available for free at your public library, podcasts are easily downloaded, and ebooks can be downloaded and played back also.

2. Keep reading. In addition to books there are many tools such as RSS feeds, e-Readers and so forth. A personal few recommendations:

3. Teach others, share with others. There’s a lot to be said for what your teachers told you, teach someone something to learn it better. This will not only inspire you to learn it better, but also provides you the opportunity to help someone else.

4. Practice. This is really the only way to get better at what you do – but remember you need to practice like it’s the real deal. If you only go half speed, when you get to do it for real, that will show.

Got Failures?

Thursday, July 29th, 2010

I had the opportunity to attend a webinar yesterday that really resonated with my personal business beliefs and attitudes, as well as many aspects of what I do as a sales coach and business consultant. Last night I had an opportunity to reflect upon this webinar as well as several recent coaching opportunities. When doing so, several blog topics came to mind that I’d like to share with you.

Let me start by asking you as a business or sales leader, when was the last time your team or business associates has had a discussion around a failure? This could be a marketing plan that didn’t work, a bad sales call, some new sales scripts that aren’t working, or really anything regarding your business. Interesting question isn’t it? As a leader of a sales team our job is to help our team meet business goals and objectives. With all the executive surveys concluding that the top objectives are increased sales and increased market share, our leadership marching orders are pretty clear, right?

So let’s look at my question and the various possible answers a little closer. If your answer was that I can’t remember or we haven’t had any failures, we need to really dig deeper because this may be a problem. Have you not heard or discussed failures because; 1.) Nobody wants to talk about this with you out of fear of losing their job or even of you, 2.) The people around you are all “yes” people, 3.) There are no failures because no one is willing to take a chance doing something different. I can tell you that in all three examples you are surely missing out on opportunities – opportunities not only to increase sales but also decrease your cost of sales. For example, let’s say you have six sales reps in your organization. One of your reps, Larry, creates a message regarding your newest product and sends it out to clients inviting them to a briefing. He gets absolutely no response. He doesn’t talk about this at all. Now Bill, your Sales rep in Florida, several weeks later does the same thing crafting using his own message. He gets a few clients to respond, but not enough to even cover the costs of the briefing.  You other reps have similar activity and response – but none of this gets back to you or even between one another. Your results – lot’s of costs with no sales.  As you can see from this example, not hearing or discussing failures openly had a very negative effect on the outcome. However, if there had been open communication and no fear of discussing failures, the results of Larry’s email campaign would’ve been discussed, possible reasons for the lack of success discussed by the team, then redone by Bill, with his results discussed among the team, and so forth. I know this is a very simple example, but you can see where the results would’ve had an opportunity to be much better through open discussion regarding failures.

Funny thing is that this type of attitude (openly discussing failures) really carries over to many other aspects of your life. Think about it and let me know your thoughts.

Good Selling,

Larry

Revenue Enhancement Strategies

ps. Almost forgot, if you answered you hear about failures all the time and use the opportunity to reflect and improve, then you’re probably already a great leader, so maybe you can give me some tips. All the great business people had failures somewhere along the way, the difference being is that they learned from those failures and were able to incorporate changes the next time.

Why do I need a Sales Coach

Thursday, July 22nd, 2010

A little different twist on my blog today – moving away from social media for the next few blogs so please bear with me. I’ve had the opportunity to be involved in some very good discussions lately and wanted to expand upon them a bit. One of the best discussions was around sales coaching and the value that it can bring to a sales team.

First I think some clarity should be provided as to what the difference is between sales training and sales coaching. This differentiation can help provide the basis for the benefits of each.

Sales Training – This typically done using an instructor, web based modules, or self paced manuals. It would commonly be a formal course that may or may not have been customized for the specific employer. The objective is to teach the sales rep a standard process created by the training company (Sandler, Dale Carnegie, Action selling, etc.). There are very good benefits associated with training such as, usage of questions (qualifying, probing, confirmation, and so forth), funnel usage, closing techniques, and so on. The major con with sales training is that in many cases (especially with sales people with some experience) is that when they get back to the field to sell they will try to incorporate the material into their own process, but will typically just go back to the way they were doing it previously. From a company standpoint, the primary issue is that there really isn’t a good way to measure the effectiveness of the training – so was it worth the expense?

Sales Coaching on the other hand is customized for not only the company but also for the individual. This allows for building on the strengths and development of the exact weaknesses your sales force has. When coaching is done correctly, it helps build a proven, repeatable, and measureable process that allows the sales team to unleash hidden potential and share best practices. Let me use an analogy here to help explain sales coaching. Since many of us can relate a bit to sports, let’s look at a professional athlete, be it a golfer, football player, baseball player, swimmer, diver, hockey player, etc. they all have coaches. These coaches don’t teach them the game (I know in some cases maybe they should – had to say it I’m a Pirate’s fan), but really help refine and perfect their individual techniques. These coaches have the benefit of having not only done it before, but also having done it with many individuals. The pro athlete may have eventually been able to figure it out, but the coach helps them to get results much quicker, which not unlike a sales team, results in a greater potential for increased performance equating to increased revenue.

What can Sales Coaching bring to an individual sales rep as well as the sales team? There are quite a few, but let me list a few that I as well as others seem to agree are the biggest differentiators.

  • Focus. A coach helps to keep you focused on the end result, the goal. To achieve top tier performance, focus is critical.
  • Objective Viewpoint. A coach can provide you an objective viewpoint of strengths and weaknesses, of both the sales rep as well as the company/product/solution. The coach has no “axe to grind” or need to position themselves politically. This objectivity provides a perspective that can accurately see these strengths and weaknesses, which ultimately lends itself to coaching to build on the strengths and develop the weaknesses thereby getting better results.
  • Measurability. You need to know how you are doing, individually and as a company. Coaches are in a position to provide feedback, timely and skillfully which helps get the greatest gain possible from the efforts put in. This also leads to the next benefit.
  • Accountability. Coaches hold you and the team accountable. Accountable for your actions, efforts (or lack thereof), choices, and results. This also provides one of the major differentiators from training in that the results from coaching are a standard deliverable and are easily measured.
  • Best Practice Sharing. Within any organization’s sales team there are individuals that have are better at a particular role than other – maybe they’re better at gaining introductions, maybe a dynamite closer, and so forth. A coach has the ability to see not only your team, but also best practices from his prior experiences. This helps to transform and elevate your entire sales team.
  • Synergy. This is one area that shouldn’t be overlooked. While it’s great to have individual taking ownership for their development, having a coach personally engaged with them really makes a difference. Sometimes we all need that little extra prodding, encouragement, assistance in improving a particular skill. The coach is there to help and really accelerate the results. Then when this is coupled with the overall synergy of a sales team, results can really skyrocket.

My final comments are that to reach and maintain one’s fullest potential, a formal coaching arrangement is crucial for success. A coach will help you leverage your strengths and develop your weaknesses. This true for top performing athletes as well as top performing professional business people.

Good Selling!

Larry Scott

Revenue Enhancement Strategies

Are you in sales? Looking to hone your skills or keep up with the latest sales news? Check out our Sales Social Media Hub at www.sellingres.com.

Three Common LinkedIn Items to Be Avoided

Wednesday, July 14th, 2010

A number of people log into LinkedIn and do a search for people or business roles. Why is that?

Many people today use the Internet whenever they search for information. Generally, they’ve something in mind, something they really want, a problem or need they have that they want solved or satisfied. Searchers can be divided into two different groups: Pleasure Seekers (looking for gain, profit, pleasure, enlightenment, entertainment, etc.) or Pain Avoiders (looking to avoid illness, sickness, pain, costs, liabilities, problems, etc.).

The searches on LinkedIn will no doubt be made by people who have both negative and positive motivations. This short article takes aim at only the negative side. We will concentrate on “Pain Avoidance” and look at three things, points or mistakes you should work hardest to avoid.

The rational for avoiding these three common “mistakes” is that in doing so it will; help you in building your social media profile, building your online reputation and successfully connecting with others, ultimately helping to grow your business.

Why should I care and what is the big deal? Do this as a test. Take a few minutes to read through some of the connections you may already have, or just do a job title search and look at the profiles of the people that come out on top and compare it to some towards the bottom of the search. You should know when you review many profiles you will commonly observe many of these mistakes, however when you come upon a profile that has been done well and is minus these mistakes, you will take notice.

So what’s to avoid here? And just how is it that we avoid it?

When you know you have to invest the time required to build or revamp your profile as well as any missed business opportunities that may occur if your profile doesn’t connect with people, then clearly you’ll want to take the time to build and follow a strategy which will provide you a solid basis for all you do, not only on LinkedIn, but also on the other social media channels you decide to participate in.

So, with that background and analysis, here are the 3 points you really need to carefully avoid:

To start with, not having developed and put in writing a solid social media strategy. The reasoning behind that is the strategy will create a framework for not only your profile, but also and more importantly, determining your target audience. You need to start with WHO you want to connect to, and then build your message and profile around this. Think about WHO your best or your perfect client would be, then create the WHAT – always looking at it from their viewpoint.

Just how much avoidance do you need in skipping this key step? In my opinion, going into social media without a strategy is really wasting your time. That’s truly how important I believe this item is. I believe it would be like piling the family in the car for vacation without ever making a single plan – not knowing where you were heading, what to bring, or even do I have enough money. Maybe the free spirit in the family would be happy, maybe it would work out, but I believe there is a greater chance that most won’t be too happy with the overall results of the trip.

Second, not putting your clients or potential client’s needs first in all you do in social media. Why? If you don’t do this, then you’re really just always selling and not being social. Being social, building your reputation and trust was the idea here, wasn’t it?

Just how can we know if we’re actually doing this? Are you having active “conversations” with others using discussion within Groups? Are the questions you’re posting getting comments and interaction? And finally, I believe that when having interactions with people using LinkedIn, you will get to the point when additional interaction, typically offline from LinkedIn and one-on-one is requested.

Third and last, but not necessarily least, placing your title and company name in the headline box. It is because this is what will show up in searches, when you’re in discussion rooms, when you are showcased in email updates, and so forth. You need to place your value/solution, another value/solution or offer, something to support your credibility and trust, and then maybe your title. This will enhance your opportunity to show up highly during searches by others.

O.K. just how could we tell if this is being avoided sufficiently? Do a few searches as if you’re a customer (or have a coworker do it for you) and see if you come up on page one. If not, then you may not have the correct keywords, or other searchable information inserted in the headline box.

Avoid these three things and you’ll have largely eliminated the negatives. This can go a long way in helping you solve, remove or avoid the issues that caused you to look for more success in using LinkedIn or even doubt that LinkedIn could help you.

What do you think? Do you have different items to avoid with LinkedIn that you feel are more important than those listed here? I’d love to hear from you and get your feedback.

Learn the best way to enhance usage and success for LinkedIn by going to this sales tips and social media tips web site at www.sellingres.com.

Good Selling!

Larry Scott

Revenue Enhancement Strategies

Are you in sales? Looking to hone your skills or keep up with the latest sales news? Check out our Sales Social Media Hub at www.sellingres.com.

Great new application for my Droid – Pieces

Thursday, July 8th, 2010

OK, so every once in a while I get side tracked. I have to admit that this is one of those times. I’m always looking for new ways to determine who is the appropriate contact within a company, for both my business and for the coaching of my clients. I use many different resources and products depending on what it is I’m trying to accomplish. This morning I received a newsletter from one of the applications I use, Jigsaw. Well buried in there was a new app for users of smartphones running Android. So being a huge Droid fan I had to click the link. It took me to an Android Application information page for Pieces (http://ow.ly/28REe). After looking this over and liking what I saw from the screenshots, I decided to splurge and spent the $1.99 and purchase the application. Scanned the barcode on the screen of my PC using barcode scanner on my Droid and it was off to the races downloading the application. 

Now that the application was installed on the Droid, it was time to play with it. Typed in a company (Revenue Enhancement Strategies) and almost instantly my company information appeared. Then selected company details, and that was there including our website and financials, then contacts and it had my business partner and I listed. All very fast and simple. Every company I tried came back with similar results. What an awesome application – and it’s very portable. I can see the benefits of having this information (from Jigsaw’s database) at my fingertips already.

You may want to give this one a try.

Good Selling,

Larry

Larry Scott
Revenue Enhancement Strategies
Are you in sales? Looking to hone your skills or keep up with the latest sales news? Check out our Sales Social Media Hub at www.sellingres.com.

Get More From LinkedIn – Tip #3

Tuesday, June 29th, 2010

In previous blogs regarding LinkedIn I’ve discussed the basics of creating your LinkedIn Profile and adding some various applications. Now we need to discuss using LinkedIn Groups. Taking advantage of this particular section will help facilitate growing your connections, your personal network and eventually your business.

As you begin to utilize Groups within LinkedIn, two items are keys to your success. First, remember your Strategy that we built during Tip #1. Secondly, as is the key with most social media channels, you Get by Giving on LinkedIn. To ensure you achieve this principle, keep the following in mind:

  • Have a benefit driven mindset toward clients, peers and prospects
  • Demonstrate that you care about others by sending out recommendations
  • Participate in Questions and Answer forums by answering questions around your expertise – provide a value
  • Contribute to Groups in a valuable way by contributing content and random acts of kindness by giving of your expertise freely.
  • Do not directly sell or solicit within the groups

Let’s get started. Look at your strategy and who your ideal prospects are. Now do a search of the LinkedIn Groups (go to groups, and then use the search in the upper right side of page) for this “role.” See which groups some of these people are in, or if you already have an idea for the type of group, just type that in. For example, if I wanted to target Business Analysts, I would type that in and see that there are 317 Groups for this role. I could also type in IIBA since I know there is an International Institute of Business Analysts. Now I would look through some of these groups to get an idea of what they do or what their focus is, then request to join the group.

Once in the group, I could begin to monitor (listen) to what this groups is discussing. When doing this I can get an idea of what their needs, desires, issues, essentially your own market research simply by observing.  After listening for a while, I would begin to answer questions, not selling but by providing benefit to the overall discussion. Remember, when you ask or respond to a question, your name, picture and professional headline appear to the right of it for all to see. This is how you market yourself and begin to build a following and trust. As you begin to get a feel for the Group, you can ask questions and even rank the responses provided. When people like your responses, they will begin to click on your name to read your LinkedIn profile. That’s how people get to “know” you in the social media world. You can do the same. Just remember you cannot be directly self serving in the groups and get any kind of response.

Now that you’ve been following and posing questions/discussions, you can get a feel for other active members. You should research them by looking at their profile and even requesting to connect with them. You can do this very easily when you’re both a member of the group. You select connect with from their profile, then select member of group, highlight the group name, and modify the message. It’s always best to modify the message telling them why you want to connect, maybe something you saw of interest in their profile, maybe because you’ve found their responses to questions very good, but you get the idea. You want to connect with others because once connected you’ve not only expanded your visibility to others but also are now able to see all their 1st and 2nd level contacts.

Like I’ve posted previously, start out by spending 20-minutes a day “visiting” your prospects (see http://bit.ly/aD7Ck6) and you’ll be well on your way to building your LinkedIn Network.

Good Selling!

Larry Scott

Revenue Enhancement Strategies

Are you in sales? Looking to hone your skills or keep up with the latest sales news? Check out our Sales Social Media Hub at www.sellingres.com.